Thank you for taking the time to read and understand our Cancellation Policy. With new Management in place, we have re-written the Cancellation Policy to suit our client’s needs as best as possible. We understand that circumstances arise that do not allow you to keep your appointments that you have made, but please remember to be courteous to us and our other clients by rescheduling your appointment online, calling or sending us a Message within 48 Hours of your appointment if you cannot make it. 

We have a strict NO CHILDREN policy in our Clinic unless they are booked in with you as part of one of our promotional packages. The appropriate age of treatment for Children in Clinic is 10 years and up. This will require supervision from a parent or guardian until the age of 16. We have this rule in place due to health and safety reasons in the clinic. We also wish for to enjoy your time here in the clinic and let us help you relax to the best of our ability. 

We find it impossible to fill cancelled appointments at short notice. Last minute cancellations and no shows have a significant impact on small businesses such as ours and our team that are waiting to service you. Please note treatment times in the online booking system are a guideline. Some treatments on clients do not always take as much time as we have allocated. We have set this up in our system to ensure we do not run behind for our next client. Rest assured you will still receive the same amazing service every time. 

So please take note of the following:

• With our booking system (Timely) we have elected to enable ‘Card Capture’. The system safely stores the client’s card (which we cannot access) to enable us to charge out our Cancellation Fee if we have cancellations outside of the stipulated time. This also helps us charge out our Cancellation Fee if we have No Shows. We have recently enabled capturing deposits for all of our bookings. Deposits are now taken for all bookings and this is a must.
• Cancellations or reschedules within 24 hours of the appointment will incur 80% charge of the entire service fee
  
• In case of 2 No Shows on file, the client will be charged for their entire appointment 48 hours prior
  
• In case of 3 No Shows on file, this will result the person no longer being a client at Avenue Aesthetics
  
• Any Gift Certificates on file will be forfeited in case of No Shows
  
• If the client is running late into their appointment, they will have their treatment time shortened or be charged out as a No-Show Fee. Some of our services are only allocated 15 minutes – if a client is 10 minutes late to this appointment it will be charged out as a No-Show Fee.
  
• If the client books multiple services and decides on the day that they no longer require or want certain services, they will still be charged out for the whole treatment as we will not be able to fill those spots
  
• When the client enters The Coalfield Aesthetics + Beauty, we please ask that they respect other clients getting treatments and turn their  phone on silent and not answer any phone calls within the Clinic. 

We have a lot of new and exciting things to coming in Clinic, we wish to keep giving all of our clients the best possible service that we can. So, we appreciate your understanding with the above.

Common Questions

What if I am more than 15minutes late to my appointment?
We ask that you arrive 5-10min earlier than your scheduled time to allow for you to check in, sit with a refreshment and fill in any forms that may be required. If you are late to your appointment, we may need to cut down the length of time the treatment is performed, if for any reason we can no longer provide the full extent of the service to you with the standard of 5-star quality we reserve the right to forfeit your booking

My monthly cycle has come earlier than expected, I need to cancel?
We get it! Sometimes your cycle comes early or late or is all over the place. We can still perform all services during this time and take the up-most hygienic protocols to ensure you are always comfortable. If you still wish to cancel your appointment or reschedule we understand.

Can I bring my children?
Sadly, we are not able to accommodate babies, toddlers or young children for Insurance and WH&S reasons. As parents ourselves, this is written with the utmost respect to the parents in our salon. Children who visit the salon during their parents’ appointments pose a workplace health and safety issue to the team and clients. The salon is an environment that has chemicals, hot wax, lasers, sharps, and razors. We encourage parents to visit the salon without their children, please understand that our concern is the safety of your child and our client’s well-being.  We write this without the intent of offending or upsetting our lovely parent clientele, and hope that you will assist us in keeping our salon a safe environment for everyone.